pikel designs

Privacy Policy

Effective Date: [INSERT DATE]
Last Updated: September 22, 2025

About This Privacy Policy

Pikel Designs ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pikeldesigns.com (the "Site") or engage our services.

This policy applies to all visitors to our website and clients who use our digital marketing and web design services.

Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number, business name
Project Details: Information about your business, project requirements, goals, and preferences
Payment Information: Billing address and payment details (processed securely through HoneyBook)
Communication Records: Messages, emails, and other communications between you and Pikel Designs

Information Collected Automatically

When you visit our website, we automatically collect certain information:

Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
Device Information: IP address, browser type, operating system, device type
Location Data: General geographic location based on IP address
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies

Third-Party Information

We may receive information about you from:

Google Workspace: When you book appointments through our calendar system
Social Media Platforms: If you interact with our social media content or advertising
Referral Partners: Basic contact information when you're referred to us

How We Use Your Information

We use your information for the following purposes:

Service Delivery

Providing web design, digital marketing, and related services
Managing client projects and communications
Processing payments and maintaining billing records
Scheduling appointments and consultations

Website Operations

Operating and maintaining our website
Analyzing website performance and user experience
Troubleshooting technical issues

Marketing and Communications

Sending project updates and service communications
Providing newsletters and marketing content (with your consent)
Customizing website content and advertising
Following up on inquiries and proposals

Business Operations

Managing client relationships and project workflows
Analyzing business performance and service improvements
Complying with legal and regulatory requirements
Protecting against fraud and security threats

Third-Party Services We Use

We use your information for the following purposes:

Client Management and CRM

HoneyBook: Client project management, contracts, and payment processing
GoHighLevel: Customer relationship management and email marketing

Website Analytics and Marketing

Google Analytics: Website traffic analysis and performance monitoring
Facebook Pixel: Advertising optimization and audience insights
Google Workspace: Email, calendar, and document management

These third parties are contractually required to protect your information and may only use it for the specific services they provide to us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Deliver targeted advertising
Improve website functionality and security

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these situations:

Service Providers

With trusted third-party vendors who help us operate our business (as listed above), under strict confidentiality agreements.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In connection with any merger, acquisition, or sale of business assets, with appropriate data protection measures.

With Your Consent

When you explicitly authorize us to share your information for specific purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using encryption protocols
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Secure storage systems with backup and recovery procedures

However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide ongoing services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records for operational purposes

Currently, we maintain client project files and communication records indefinitely for business continuity and reference purposes. You may request deletion of your personal information as outlined in the "Your Privacy Rights" section below.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and business requirements)
Portability: Request a copy of your data in a machine-readable format
Objection: Object to certain processing of your personal information
Restriction: Request limitation of how we process your information

General Rights

You can opt out of marketing emails at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly at [email protected]
Updating your preferences in our client portal (when available)

Exercising Your Rights

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

As we serve clients in both Canada and the United States, your personal information may be transferred to and processed in either country. We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending email notification to clients for significant changes
Providing notice through our website or other communications

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pikel Designs

Email: [email protected]

Address: 123 Chain Lake Dr #100, Halifax, NS B3S 1B3, Canada

Office Hours: Monday - Friday, 9:00 AM - 5:00 PM

For privacy-related inquiries, please include "Privacy Policy" in your email subject line.

Governing Law

This Privacy Policy is governed by the laws of Nova Scotia, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).